MySecureFiles Accessibility Issue
Minor incident
ACS Solutions Secure Network Services
ACS Solutions - MySecureFiles - Secure File Hosting Services
2021-01-12 21:22 UTC
·
4 hours, 7 minutes, 11 seconds
Updates
Resolved
January 13, 2021 · 01:29 UTC
Access to data should now be restored. We are monitoring the system.
De-escalate
January 13, 2021 · 00:00 UTC
Access to data should now be restored. We are monitoring the system.
Update
January 12, 2021 · 22:00 UTC
We have identified the root cause of this issue. We have confirmed there is NO DATA LOSS. We are readying a fix that will restore access to data. We are very sorry for the inconvenience and will update when data visibility has been restored.
Issue
January 12, 2021 · 21:23 UTC
We have identified a data visibility issue within MySecureFiles and are working on a resolution. During this time, specific files may be unavailable to users We expect the issue to be resolved shortly and data visibility to be restored.
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